This contract was prepared due to the obligation of making contracts for the sales performed on Internet as per Regulation on Distant Contracts Implementation Procedures and Principles published on Official Gazette dated 27.11.2014 and numbered 29188 and its articles are as follows.
Our primary mission is to provide you with the best online shopping experience, which is why we have made shipping and delivery processes easy for you because your comfort is our priority.
The official working days at Dar Al Ma’arifa – Egypt branch are from Saturday to Thursday. Fridays and official holidays are off for all employees of Dar Al Ma’arifa – Egypt branch and shipping companies.
Dar Al Ma’arifa – Egypt branch delivers your orders either through a company representative or by utilizing other delivery companies during peak times to ensure your service and timely delivery of your orders as much as possible.
The delivery approach at Dar Al Ma’arifa – Egypt branch is same-day delivery or within 6 days, depending on your geographic area. Please make sure to provide us with a fixed shipping address as much as possible due to shipping company routes in your area.
Additionally, there are items that may require more time for preparation depending on the nature of the product. In the case of urgent orders, please contact customer service, and we will do our utmost to assist you.
Your signature will be required on the invoice copy to confirm receipt of the products as indicated in the invoice. The order will be delivered to the address registered in the order, and the signature of any person present at this address will be considered as your receipt of the order.
If we arrive at the registered address and no one is present, please contact customer service to arrange another delivery time. The company will not be responsible for any order that exceeds 3 days from the initial delivery date. Please note that if you are not available at the agreed-upon delivery time twice, additional delivery fees will be charged thereafter.
The delivery fee is 50 Egyptian pounds per order (within Cairo), and for other cities in the Republic, shipping is done through domestic shipping companies at a cost of approximately 75 Egyptian pounds, depending on the distance of the governorate from Cairo.
- Dar Al Ma’arifa – Egypt branch provides free delivery service for orders valued over 4000 Egyptian pounds.
To inquire about shipping costs to other countries, please contact us via the following email: (firstname.lastname@example.org)
Important Delivery Information The order recipient is required to sign the receipt document for their purchases. Shipping is done through multiple domestic and international shipping companies for areas within the Arab Republic of Egypt. The estimated delivery duration guide is used starting from the moment the order is dispatched, and Dar Al Ma’arifa – Egypt branch is not responsible for any delays due to payment procedures by the order recipient. Additional fees may be added to the shipping cost of the order if the delivery location is within a remote area. If you wish to cancel or replace your order, please refer to the Returns Policy page and follow the mentioned steps. Please note that if your order has already been shipped and you want to cancel it, you must wait for its arrival and then proceed with the return procedures.